Privacy Policy
Who we are
Full Service Property Restoration, LLC provides water, fire, and mold damage restoration to homes and businesses across the Dallas–Fort Worth area. This policy explains what information we collect through fullservicepropertyrestoration.com, by phone, and by text, and how we use it.
Full Service Property Restoration, LLC 7601 Blvd 26 ocf 1, North Richland Hills, TX 76180 Phone: 945-203-5989 Website: https://fullservicepropertyrestoration.com
Information we collect
Information you give us. When you fill out a form, call, text, or talk with our team, we may collect your name, phone number, email address, property address, details about the damage or loss, your insurance carrier and claim number, photos of the damage, and anything else you choose to share.
Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, the site that referred you, approximate location, and information from cookies and similar technologies.
Phone calls. We use CallRail, a call-tracking service, to route calls and see which ads and web pages lead to calls. CallRail may collect your phone number, caller ID information, call time and length, and the page or ad that led to your call. Calls may be recorded for quality, training, and scheduling purposes.
How we use your information
- Respond to your requests, including emergency calls
- Inspect, estimate, and perform restoration services
- Schedule and dispatch our crews and keep you updated on your job
- Work with your insurance company or adjuster when you ask us to
- Process payments and keep job, warranty, and business records
- Improve our website and protect our advertising from fraudulent clicks
- Send you messages you have agreed to receive
- Comply with the law and protect our rights
Text messaging (SMS)
If you agree to receive text messages from us, we use your mobile number to send messages about your service request, such as appointment confirmations, crew arrival updates, and job status.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other information-sharing categories in this policy and will not be shared with any third parties.
Reply STOP to opt out at any time or HELP for help. Message and data rates may apply. See our SMS Terms below for details.
Cookies and tracking technologies
Cookies are small files stored in your browser. Our website and the services we use may set cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. These include:
- Google Analytics – helps us understand how visitors find and use our website, such as pages viewed and time on site. Google may collect your IP address and device information. Learn how Google uses this data at https://policies.google.com/technologies/partner-sites.
- Google Ads – measures which ads lead to calls and form submissions, and may show our ads to people who have visited our site (remarketing).
- CallRail – shows a tracking phone number on our website and records which visit, page, or ad led to your call or form submission.
- ClickCease – monitors clicks on our online ads to detect and block fraudulent or invalid clicks. It may collect your IP address, device and browser details, and how you arrived at our site.
- Trustindex – displays our Google reviews on the website.
Most browsers let you block or delete cookies in their settings. Some parts of the site may not work properly if you do.
Advertising
We advertise on Google to reach property owners who need restoration services. Google may use cookies to show you our ads on other websites after you visit our site, and to measure how our ads perform. You can manage ad personalization or opt out at:
- Google ad settings: https://myadcenter.google.com
- Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
- Digital Advertising Alliance: https://optout.aboutads.info
- Network Advertising Initiative: https://optout.networkadvertising.org
How we share information
We do not sell your personal information. We share information only as needed to run our business and serve you:
- Service providers that help us operate, such as website hosting, scheduling and job-management software, communications tools, and payment processing
- Insurance carriers, adjusters, mortgage companies, or property managers when you ask us to, or when it is needed to handle your claim
- Subcontractors performing work on your job
- Legal and safety reasons, such as complying with the law, responding to legal requests, or protecting our rights, or as part of a merger or sale of our business
Embedded content and links
Our website may include content or links from other sites, such as Google Maps, Google reviews, and Facebook. Those sites may collect information about you under their own privacy policies. We are not responsible for their practices.
How long we keep your information
We keep your information as long as needed to provide our services, maintain job and warranty records, and meet insurance, tax, and legal requirements. After that, we delete or anonymize it.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Access, correction, or deletion: Contact us to request a copy of your information or ask us to correct or delete it, subject to records we must keep by law.
- Text messages: Reply STOP to any message to opt out.
- Marketing email: Use the unsubscribe link in any marketing email.
- Do Not Track: Our website does not currently respond to browser Do Not Track signals.
Depending on where you live, you may have additional privacy rights under state law. Contact us and we will respond as the law requires.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
Contact us
Questions or requests about this policy:
Full Service Property Restoration, LLC 7601 Blvd 26 ocf 1, North Richland Hills, TX 76180 Phone: 945-203-5989
SMS Terms & Conditions
- Program: Full Service Property Restoration text messages.
- What you’ll receive: Messages about your service request, including appointment confirmations and reminders, crew arrival updates, and estimate and job status updates.
- How you opt in: By checking the text message consent box on our website form, by texting us first, or by giving us your consent by phone or in writing.
- Message frequency varies based on your service request.
- Message and data rates may apply.
- Opting out: Reply STOP to any message. You will receive one confirmation message, and we will not text you again unless you opt back in.
- Help: Reply HELP, or call us at 945-203-5989.
- Consent is not a condition of purchase. You do not have to agree to texts to receive our services.
- Carriers are not liable for delayed or undelivered messages.
- Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.